Is it possible for a stranger to demount the scanner unit of ekey home?
Yes, in fact it is possible. However, the question arises what this person should do with it except of collecting “trophies”.
How does the user administration of ekey home pc on a computer work?
The internal unit of TOCAhome pc contains a RS232 interface which is connected directly either to a PC or laptop. With the accompanying software numerous applications, such as a comfortable user administration, time attendance, changing the parameter setting, etc. can be carried out.
To which extent is ekey home protected against vandalism/malicious mischief?
As a matter of principle, unfortunately everything can be smashed to bits with adequate efforts. However, by carefully selecting proper material (glass fibre strengthened plastic housing, etc.) ekey is trying to act preventatively as much as possible. Additional protection is offered by the new stainless steel cover in exclusive design.
ekey net LAN Converter cannot be found
-Open the program ekey CONVERTER LAN config
Information: ekey net CV LAN have IP address 192.168.1.250 as factory setting
If your network uses other IP-addresses (another subnet etc.)
- you can search for the converter with the button „manual selection…“
- or it appears automatically because it is found via a MAC-address-broadcast (this can be blocked if routers or layer 3 switches are in use)
-IP address of the converters must be static (no DHCP)
-firewall/router does not allow broadcast --> switch off firewall
-firewall/router has no defined exemptions (ports 58000-58018 are not open) --> switch off firewall or open relevant ports, respectively
-ports are busy because they are reserved by another program --> download a port scanner so that you can see which UDP-ports are used by which program (e.g. TCP View from Sysinternal)
-test via the MS DOS command line whether converter can be pinged
-if the PC is in the same subnet as the converter, but cannot be pinged: --> examine the two LEDs of the converter -> if both do not indicate anything -> problem with power -> if both flash orange -> firmware error the left LED is the power LED (must be constantly on green), the right LED activity LED (flashes during connectivity) --> make a power-reset of the converter --> possibly also make a power-reset of the switch/router
-Should the CV LAN still not appear, find the converter via „manual selection…”. Alternatively click the button „Assign IP / reset converter“ and manually enter the MAC address (it is printed on backside of converter) and a NEW (different) IP address.
-„Only for Analysis“ must not be activated for the converter!
-Check whether all ekey net services and Microsoft Message Queuing are active
-If the IP-address of the own PC/notebook was changed, the CommunicationServer service must be restarted!