Extend guarantee

5 YEARS** QUALITY GUARANTEE from ekey

Thank you very much for choosing an ekey product!

We are convinced that our products are made for the future. For this reason, we generally grant a guarantee of 36 months from the date of purchase on all ekey products.

You have the possibility to extend this 3-year ekey-QUALITY GUARANTEE by an additional 2 years. All you have to do is register your product within 4 weeks from the date of purchase and you will enjoy the full ekey-5-YEAR QUALITY WARRANTY.

Download current warranty conditions!

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    By sending the form, you agree that your personal data will be stored electronically in the internal database of ekey biometric systems GmbH and processed and used for market research purposes and for written marketing activities. Your data will not be passed on to third parties. You can revoke your consent at any time with effect for the future and object to the use of your data for market research purposes.

    **Ekey biometric systems GmbH basically grants a guarantee of 36 months from the date of purchase for all ekey products purchased after October 1, 2014, on the freedom from material and processing faults. The warranty can only be claimed in the country in which the product was sold to you. You have the possibility to extend this 3-year ekey-QUALITY GUARANTEE by an additional 2 years. All you need to do is register your product online at www.ekey.net/en/extend-warranty/ within 4 weeks from the date of purchase and you will enjoy the full ekey 5 YEARS QUALITY WARRANTY.

    For the assertion of warranty claims, we require the original invoice, a description of the fault, as well as the goods complained about. In the event of a warranty claim, a defective device will be brought into a defect-free condition by repair or replacement. The assertion of further claims by the customer, in particular claims based on any accompanying and consequential damage that may have occurred in the course of the warranty processing, is expressly excluded. Liability for loss of business opportunities, loss of data or programs and loss of profit of the contractual partner is excluded in any case.