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Do you have questions about an ekey product?

In the FAQ area you will find answers to the most frequently asked questions about products, functions and possible applications.

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The ekey support team is at your disposal!

ekey fingerprint scanner and ekey keypad

ekey xLine | sLine | dLine
ekey home | multi | net
ekey keypad integra

Please contact the ekey support team via the ticket system.

Write a ticket

ekey uno fingerprint scanner

ekey uno with Nuki Smart Lock
ekey uno with eqiva Smart Lock

The perfect retrofitting set for secure and keyless access.


ekey is a partner of the repair bonus!

The repair bonus is a support campaign by the Austrian Ministry for Climate Action for the repair of electrical and electronic devices and is aimed at private individuals residing in Austria.

Use it now

Report vulnerabilities and security gaps

ekey’s Product Security Incident Response Team (or “ekey PSIRT” for short) offers customers, partners, testers, and security experts a central point of contact and a consistent process for reporting security vulnerabilities identified in ekey products and services

Report a vulnerability