FAQs on ekey home/ekey multi/ekey net

The system works reliably in a temperature range from -25 °C to +70 °C. ekey retrofit solutions, which are operated using a rechargeable battery, in a temperature range from -20 °C to +60 °C.

A guarantee claim only exists if a (always voluntary) guarantee declaration has been made, the guarantee is a legal obligation towards the consumer.

Since we are convinced that our products are made for the future, we grant a 36-month guarantee on all ekey products. Exception: Batteries and LCD displays purchased after October 1st, 2014.

So that you can use your ekey product optimally, please note our>>> Tips & Tricks

If you add a new user, their fingerprint must be scanned and saved (to enroll).

The ekey FSX is a complete finger scanner with an open data interface for connection to non-ekey systems. ekey module is an electronic assembly that can be integrated into third-party devices and systems and provides ekey biometric functions.

The system is basically maintenance-free. The sensor surface of the finger scanner is practically self-cleaning due to the recurring use (swiping the finger). If the finger scanner does get dirty, clean it with a damp (not wet) non-abrasive cloth. Cotton swabs, microfiber and glasses cloths are suitable. All fabrics containing cotton, paper towels and paper handkerchiefs, kitchen sponges, moistened tea towels and kitchen rolls are not suitable. Use pure water with no detergent additives. Be careful in the sensor face area.

If it is necessary to disinfect the entire finger scanner including the sensor, you can use water-based and alcohol-based agents. However, these should be able to dry quickly in the sensor area. The paint on the finger scanner is very resistant to all common cleaning agents and disinfectants with an exposure time of less than 10 minutes.

Clean the ekey keypad ( code pad ) from time to time to remove dirt with a damp (not wet) non-abrasive cloth. Microfiber and glasses cloths are best suited, as are cotton swabs. Materials containing cotton, paper towels and paper handkerchiefs, kitchen sponges, moistened tea towels and kitchen rolls are not suitable. Use only pure water with no detergent additives.

If the ekey keypad needs to be disinfected, you can use aqueous and alcohol-based agents. The surface of the ekey keypad is very resistant to all common cleaning agents and disinfectants with an exposure time of less than 10 minutes.

No. ekey does not store fingerprints. A pattern (template) is created from the biometric features of the original fingerprint, such as unique dots, line endings, forks, etc. This pattern is converted into a unique binary number code by the specially developed algorithm, saved and used for comparison each time.

Basically yes. Only in the case of severe injuries (deep cuts, severe burns, …) do problems arise with detection.
Our recommendation: Save (at least) a second finger, preferably from the other hand, to be on the safe side.

For this dark moment, we offer a UPS – an uninterruptible power supply – for our access solutions. This keeps finger scanner , control panel and motor lock in operation for several hours. Alternatively, of course, a key can be used.

For insurance protection, it is irrelevant whether the locking is triggered mechanically with a key or electronically with a fingerprint scanner . In principle, insurance cover only exists if access is properly locked. If a door just “falls into the trap”, it is not considered to be locked.

No. The system cannot be manipulated from the outside. Not even through the use of force, because finger scanner and control panel are spatially separated. The opening impulse comes from the control panel in the protected interior area. Furthermore, the system cannot be manipulated via the Internet either, since it is not connected to it.

For its products, ekey guarantees the very highest standard of security against misuse and unauthorized access to the access control system.

ekey has taken the following recommendations and guidelines into account when developing, designing and manufacturing the products:

• Recommendations of the Federal Office for Information Security www.bsi.bund.de
• Recommendations by VdS Schadenverhütung GmbH (trust through security) for access control systems www.vds.de

In order to meet our quality standards when it comes to information, we have put together our own website for you with the most important and most frequently asked questions and the corresponding answers.

>>> Here you will find answers to the most frequently asked questions!

No. ekey has not stored any option (factory code, etc.) for opening by a technician in the system. The owner (also the administrator) is the only person who can reset the system to the factory settings using a 6-digit administrator code that he or she has defined himself.

You can reactivate Bluetooth: Enter the admin menu and swipe any admin finger over the sensor. In the factory setting, the Bluetooth functionality is active. A power reset will therefore also reactivate the Bluetooth functionality.

The 4 to 6-digit app security code is required for the security query for the app. You can deactivate the request for the app security code under ADMINISTRATION if your mobile device has secure locking mechanisms ( fingerprint scanner , code, etc.).

No. With an ekey fingerprint scanner access solution power failures cannot trigger an impulse that opens the door. Only an authorized finger can trigger this opening impulse.

The wireless free-field range of the Bluetooth connection is 10 m. However, this can vary depending on the installation situation and building structure.

ekey relies on multiple safeguards against manipulation by fake fingers: whether the biometric features originate from the finger of a real person is checked on the one hand with the conductivity of the living skin when the finger is placed on the sensor, and on the other hand during the algorithmic evaluation of the data.

In addition, it is almost impossible to produce a usable fake fingerprint. With a lot of criminal energy, even more expert knowledge and the best laboratory conditions, the characteristics could be transferred to a fake finger.

Conclusion: possible in theory, hardly likely in practice.

For the first pairing you need the device pairing code and the app security code. Both codes are factory set to 9999 .

1. Start the ekey home app .
2. Touch the input surface (Android) or press Search (iOS). The app searches for available Bluetooth devices.
3. Select your ekey Bluetooth finger scanner .
4. Android only : Press Sign in .
5. Enter the factory device pairing code 9999 . (The status LED lights up blue, the function LED on the left lights up orange.)
6. Press Next . The mobile device is paired with the Bluetooth finger scanner .
7. Enter a new 6-digit device pairing code. You must change the factory device pairing code when pairing the system for the first time for security reasons. Make a note of this as it is required to pair other mobile devices.
8. Press Change (Android) or Next (iOS).
9. Enter the factory app security code 9999 .
10. Press Next .

The connection between the Bluetooth finger scanner and the mobile device has been completed. The system is in normal operation.
You can now program and manage the fingerprint scanner access control system with the ekey home app .

You can change any security code at any time:

• the app security code
• the admin pairing code
• the user pairing code
• the control unit security code

1. Select ADMINISTRATION .
2. Select CHANGE SECURITY CODES .
3. Change the desired code.
4. Press Change (Android) or Done (iOS).

The selected security code has been changed.

You can register a user pairing code.

1. Start the ekey home app .
2. Select ADMINISTRATION .
3. Select CHANGE SECURITY CODES .
4. Enter the desired user coupling code in the corresponding field.
5. Confirm the entries with Change (Android) or Done (iOS).

You can give this user pairing code to a person of your choice.
With this user pairing code, this selected person can perform the following actions with their mobile device:

• open a door;
• Enable or disable the app security code;
• change the app security code;
• Reset the link between the finger scanner and your mobile device.

You can reset the coupling between the Bluetooth finger scanner and mobile device via the app if you have forgotten the app security code. The app security code is also reset to the factory value 9999 during reset.

1. Start the ekey home app .
2. Enter an incorrect app security code.
3. Confirm your entry with Next .
4. Select RESET PAIRING .
5. Confirm the reset with Continue .

The ekey home app allows you to manage multiple Bluetooth finger scanners. To switch between two Bluetooth finger scanners, you must reset the coupling between the Bluetooth finger scanner and the mobile device.

When resetting the pairing, the stored relay names and user images are deleted. The user names and authorizations remain saved on the Bluetooth finger scanner .

1. Start the ekey home app .
2. Select ADMINISTRATION .
3. Select RESET PAIRING .
4. Confirm the reset with Continue .

The connection between the Bluetooth finger scanner and the mobile device has been reset.

You can now couple another Bluetooth finger scanner .

In the factory setting, the Bluetooth functionality is active. You can disable Bluetooth functionality:

1. Start the ekey home app .
2. Select ADMINISTRATION .
3. Select SYSTEM STATUS .
4. Under BLUETOOTH SETTINGS, enable ” Turn off Bluetooth after 15 minutes “.

With this setting, Bluetooth on the finger scanner is deactivated after 15 minutes in one of the following cases:

• No mobile device was connected;
• At least one finger has been saved.

You can reactivate Bluetooth: Enter the admin menu and swipe any admin finger over the sensor.

Under ADMINISTRATION and pairing reset ( continue ).