Why can’t I add or delete fingers for an invited user?
This user uses synchronized fingers. These can only be edited [...]
What security standards and authentication methods does the WLAN network support?
WPA2, WPA2-PSK, WPA/WPA2-PSK, WPA3-PSK and WPA2/WPA3-PSK are supported. RADIUS authentication [...]
Where is the user data backed up?
In Local mode, the user data is backed up on [...]
What is finger synchronization?
A user’s fingers only have to be stored once: They [...]
What data do I share with ekey?
You help to improve ekey products and services by sharing [...]
Can the door be opened offline (without WLAN)?
The door can also be opened offline. However, you need [...]
How can I transfer my ekey bionyx account to another smartphone?
If you have not activated the “iCloud backup” function or [...]
Is the user data backed up?
Yes, the user data is backed up on the ekey [...]
How many control unit extension modules can I connect to an ekey control unit DRM?
You can connect any two control unit extension modules to [...]
Why is my control unit extension module not recognized?
1. Your control unit extension module must have firmware version [...]