3-year quality guarantee

Reliable protection for your ekey products

ekey fingerprint scanners come with a 3-year quality guarantee against defects in materials and workmanship from the date of purchase. If a warranty defect occurs within the first 3 years, we promise to repair or replace your returned device free of charge. Our support staff will be happy to assist you if necessary.

Why does ekey offer such a comprehensive guarantee?

ekey relies on a seamless value chain that extends from the initial idea to the finished product. The product range extends from technology to complete solutions. Quality is ensured through comprehensive expertise and the highest product standards. In addition to the security and reliability of our products, longevity is our top priority.

Why ekey? – Because security and quality come first.

Quality “Made in Austria”

Before an ekey product is launched on the market, it undergoes rigorous stress tests. These include simulations of extreme conditions such as blazing heat, freezing cold and high humidity. Every fingerprint scanner and all associated components must successfully pass these tests before they go on sale.

Highest safety standards

ekey guarantees the highest security standards for its products, particularly with regard to protection against misuse and unauthorized access to access systems. During development, design and production, ekey follows the recommendations and guidelines of the German Federal Office for Information Security (BSI) and VdS Schadenverhütung GmbH for access control systems.

ekey warranty extension – 5 years of protection for your ekey products

With your ekey fingerprint scanner, you can enjoy the convenience and security of keyless access as soon as you get home. As an all-round carefree package, we offer you the option of extending the warranty for your ekey-bionyx product by a further 2 years. Benefit from a total of 5 years’ warranty against defects in materials and workmanship and protect yourself against unexpected repair costs! The warranty extension offers you:

  • Extended protection: Protect yourself against unexpected material and processing defects for a further 2 years.
  • Full coverage: In the event of a warranty claim, we guarantee to repair or replace your returned device free of charge – for 5 years
  • Carefree convenience: No unexpected costs in the event of a warranty claim – you are optimally covered.

Benefit now from the ekey warranty extension and secure 5 years of protection for your ekey fingerprint scanner!

Important: The warranty extension can only be purchased during the regular warranty period and is limited to the following product lines: xLine, sLine and dLine. Other ekey product lines are excluded from this warranty extension. For systems in combination with third-party providers, such as the DoorBird door station, the warranty extension only applies to the installed ekey sLine fingerprint scanner and the ekey control unit used.