Contact support

We are happy to support you!

Support

Do you have technical questions about already purchased items?

Please contact our support primarily via our ekey TICKET SYSTEM.

This way we can help you in the fastest and most efficient way.

If you have any problems, you might find the support film “ekey finger scanners – correct operation” and our Tips & Tricks helpful.

You can also contact our technical product support as follows:

Austria & International

Mon – Thu: 08:00 – 17:00
Fri: 08:00 – 13:00

T: +43 732 890 500 – 0
F: +43 732 890 500 – 2002
E: support@ekey.net

Germany

Mon – Thu: 08:00 – 17:00
Fri: 08:00 – 13:00

T: +49 6187 90696 – 0
F: +49 6187 90696 – 2
E: support@ekey.net

Switzerland

Mon - Thu: 08:00 - 11:45, 13:45 - 17:00
Fri: 08:00 - 11:45

T: +41 71 560 54 84
F: +41 71 560 54 81
email: supportschweiz@ekey.net

Region Adriatic Sea East

Mon - Thu: 08:00 - 16:00
Fri: 08:00 - 12:00

T: +386 1 530 94 95
F: +386 1 530 94 93
E: info@ekey.si

Italy

Mon - Fri: 09:00 - 12:00 and 14:00 - 17:00

T: +39 0471 922712
F: +39 0471 508662
E: italia@ekey.net