Customer information for end users
Dear customer, Thank you very much for the trust you have placed in our products. We are convinced that our products are made for the future. For this reason, we generally grant a guarantee of 36 months from the date of purchase on all ekey products.
Current warranty conditions can be found here!
On this page, you will find all important information about the purchasing process at www.ekey.net/shop
1. How can you contact us?
You have the option of ordering directly from the provider via our web shop (www.ekey.net/shop).
Our service and support team is here to advise and assist you on any questions about our products. Our General Terms and Conditions apply to all orders. Our employees will also notify you of this while speaking with you.
You can reach us personally during our office hours:
Monday – Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 1:00 p.m.
Phone: +43 732 890 500 – 0
Fax: +43 732 890 500 – 2002
2. How does ordering in the online shop (www.ekey.net/shop) work?
You look for the desired ekey products in the shop and place them in your shopping cart. As soon as you have finished placing products in the shopping cart, click on the “Checkout” button. If you have not yet registered in the online shop at this point in time, you can now either register as a customer or continue the order as a guest.
After successful registration or if you have decided to place an order as a guest, you proceed to the actual checkout.
The checkout consists of four steps (invoice and shipping information, delivery method, payment information and order overview). You always have the option of pausing the purchasing process — e.g. to edit the shopping cart again (“Edit shopping cart”).
The last section — i.e. order overview – provides an overview of the products you have selected.
Now confirm the ToB and the right of withdrawal and submit your order (“Pay and order”).
The order placement confirmation, which you receive via e-mail, is not yet an official order confirmation; rather, it is only intended to give you the opportunity to check the data you have entered. The contract is concluded exclusively in German.
3. Which countries are products shipped to?
We deliver to Germany, Austria, France and and Italy. For customers from other countries, we recommend contacting us.
4. How much does shipping cost, and when do you get the products?
For deliveries within Austria and to Germany, we charge a shipping fee of EUR 4.90 per delivery for orders under EUR 200.00 or EUR 12.00 for deliveries to France and Italy. Free shipping applies to orders over EUR 200.00. The delivery of available products to Germany and Austria usually takes 3 business days and to France and Italy 5 business days. If there is special shipping information on file for a particular product, said information applies.
5. Which payment options can you use?
All quoted prices include VAT.
There is no minimum order value for our shop.
You can choose between the following payment methods:
Credit card (MasterCard, VISA)
If you prefer to pay by credit card, you will not incur any fees for this payment method.
After submitting the order, your credit card will be charged immediately, and the order will instantly be cleared for delivery.
The PayPal payment method enables direct payment via your PayPal account, credit card payments with American Express, MasterCard, VISA, PayPal advance payment, and Giropay. You are not charged a fee when paying through PayPal. The money transfer takes place immediately, provided that your PayPal account has sufficient funds or a corresponding payment method has been saved.
Instant bank transfer
With an instant bank transfer, you pay the payment amount due directly when ordering in the shop.
6. What happens with your data?
7. What if you have problems with your ekey uno product?
If there is a problem with the product you have ordered (e.g. if it is defective), you can easily submit a complaint.
To do so, please use our support ticket system.
Our support staff will then contact you as soon as possible.
You can learn more about withdrawal and returns here.
Our General Terms and Conditions apply.