FAQs about the ekey bionyx system

Answers to questions about devices and administration

Frequently Asked Questions General Use ekey bionyx App Error signals & troubleshooting Activation Maintenance Smart home integration Update
Local mode Plus mode

+ How often can the backup QR code be used? Local mode, Plus mode

The backup QR code is only valid once. After that, you will be prompted to generate a new one in the app.

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+ What is the difference between an invited or created user? Local mode, Plus mode

Invited user

  • An ekey bionyx account is required
  • The user can be assigned various rights
  • Remote opening with appropriate authorization
  • The user stores their fingers themselves and assigns them functions that have been enabled for this user

Created user

  • No ekey bionyx account is required
  • The user has no rights in the system
  • Only contactless opening via BLUETOOTH®
  • The fingers are stored by the owner or an authorized user and then assigned functions

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+ How can I invite or create a user? Local mode, Plus mode

1. Tap on the “Users” symbol in the menu bar.
2. Tap on “+” in the bottom right.
3. Follow the instructions.

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+ How do I store a new finger? Plus mode, Local mode

1. Tap on the “Users” symbol in the menu bar.
2. Select the desired user.
3. Tap on the “+” symbol.
4. Follow the instructions.
Invited users with an ekey bionyx account must store their fingers themselves.

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+ I have a new ekey fingerprint scanner system. What are the first steps now? Local mode, Plus mode

1. Download the ekey bionyx app from the App Store or Google Play.
2. Start the app.
3. Establish the power supply for the ekey system. If the system is already powered, disconnect it for at least 10 seconds and then reconnect it. The devices are in activation mode when the top-left LED segment flashes blue.
4. Follow the instructions in the ekey bionyx app.

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