ekey dLine FAQ

Answers to the most frequently asked questions

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What do the various LED signals mean? Link

The four LED segments of the ‘ekey dLine fingerprint scanner’ signal the different operation modes as well as error cases. Different light colors are used: Blue, yellow, green, and red. These also indicate certain scenarios by means of different intervals in which they light up.

A blue flashing LED segment:

If the top left LED segment flashes blue, the ‘ekey dLine fingerprint scanner’ is ready for activation.

One blue illuminated LED segment and one blue flashing LED segment:

If the top left LED segment is continuously illuminated blue while the top right LED segment flashes blue, the connection to the local network is being established.

Two blue illuminated segments and one blue flashing LED segment:

If both top LED segments are continuously illuminated blue, while the bottom-right LED segment flashes blue, the connection to the ‘ekey bionyx app’ is being established.

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Three blue illuminated segments and one blue flashing LED segment:

If the two top LED segments and the bottom-right one are continuously illuminated blue, while the bottom left one flashes blue, the devices are being configured.

Four blue illuminated LED segments:

If all four LED segments are continuously illuminated blue, the ‘ekey dLine fingerprint scanner’ is in its normal state of operation.

Four orange illuminated LED segments:

If all four LED segments are continuously illuminated orange, the selected finger can be stored.

Four green illuminated LED segments:

If all four LED segments are continuously illuminated green, an authorized finger has been recognized and the door opens.

Four red illuminated LED segments:

If all four LED segments light up red after a finger has been placed, the user is not authorized to open the door or the finger was not correctly recognized. Note that the finger must be placed correctly in order for it to be recognized.

Error messages

A red flashing LED segment:

If the top left LED segment flashes red, the bus communication between the ‘ekey dLine fingerprint scanner’ and the ‘ekey dLine control unit’ has been disrupted. If the system does not return to normal, proceed as follows: 1. Disconnect the power supply. 2. Wait at least 10 seconds 3. Restore the power supply. The system should now return to normal. If, contrary to expectations, no connection is established between the ‘ekey dLine fingerprint scanner’ and the ‘ekey dLine control unit’, contact ekey support (support@ekey.net).

A red flashing LED segment:

If the top-right LED segment flashes red, your WLAN network is not available. Check that the selected WLAN network is available.

A red flashing LED segment:

If the bottom-right LED segment flashes red, there is no internet connection. Check your internet connection: Your router may be switched off.

A red flashing LED segment:

If the bottom-left LED segment flashes red, the ‘ekey bionyx app’ services are not available. The system automatically reestablishes the connection as soon as the ‘ekey bionyx app’ services are available again.

Two blue illuminated LED segments and two red illuminated LED segments:

If both top LED segments are illuminated blue and both bottom LED segments are illuminated red, the matching of the finger has been interrupted. This can be triggered by an incorrect finger position (fingertip) or by interference on the sensor (water, coarse contaminants). Make sure you hold your fingers correctly and make sure that there are no foreign objects on the fingerprint scanner.

Two green illuminated LED segments and two red illuminated LED segments:

If both top LED segments are illuminated green and both bottom LED segments are illuminated red, no function (no relay) has been assigned to the finger.

Which WLAN frequency bands are supported? Link

The 2.4 GHz frequency band is required for the ekey bionyx devices. The devices will not work with a 5 GHz frequency band.

What requirements must my WLAN router meet? Link

A standard router with WPA2 encryption and a 2.4 GHz frequency band meets the requirements.

How does the activation of the ekey dLine system work? Link

Why does the app require location information in order to find ekey bionyx devices? Link

The location information is needed to search for devices that use BLE wireless connections. After Android 6.0 was released in 2015, Google introduced new authorization requirements for BLE wireless connections. Android 6.0 or higher requires apps to ask for authorizations before an app can use system data and functions.
If the location services and/or the location authorizations for the ‘ekey bionyx app’ are deactivated, the Android smartphone and the ‘ekey bionyx app’ cannot find the hardware matching of the ‘ekey dLine control unit’. This means that no connection can be established between the ‘ekey bionyx app’ and the ‘ekey dLine control unit’ and that activation thus cannot be carried out.

Why can I use my Bluetooth headphones and speakers or my Bluetooth car radio without location authorizations, but not my ekey dLine system? Link

Headphones, loudspeakers, or the car radio work with Bluetooth standard technology, while the ekey dLine system (like many other devices) uses Bluetooth Low Energy technology. Location authorizations are only required for devices that use Bluetooth Low Energy technology.

What is the basic function of an ekey access control system? Link

An ekey access control system is primarily used to open doors in homes and businesses.

How do the biometric access control systems from ekey work? Link

The biometric access control systems from ekey record the features (minutiae) of the finger lines. They compare this with the data stored in the reference fingerprint. In case of a match, the door opens.

Which WLAN frequency bands are supported? Link

The 2.4 GHz frequency band is required for the ekey bionyx devices. The devices will not work with a 5 GHz frequency band.

What requirements must my WLAN router meet? Link

A standard router with WPA2 encryption and a 2.4 GHz frequency band meets the requirements.

How is data transferred in the ‘ekey bionyx app’? Link

Data transmission in the ‘ekey bionyx app’ is end-to-end encrypted. All data is encrypted before being transmitted across all transmission stations.
An individual key is used for communication between the ‘ekey bionyx app’ and ekey devices, which is known only to the two devices. This key is only exchanged between the mobile device and ekey devices during activation.
The transmitted data is encrypted by the mobile device and only decrypted again by the ‘ekey dLine fingerprint scanner’ or the ‘ekey dLine control unit.’
The data sent cannot be read or generated by hackers or by ekey itself.
Each sent message or command, e.g. “Open front door” or “Store finger,” is valid only once and for a short time.

Does my system also work offline (without WLAN)? Link

The door can also be opened offline.
However, you need a connection to the ‘ekey bionyx app’ in order to administrate your system.
In order for you receive push notifications and access log data, your system must be online.

Is user data backed up? Link

Yes, the user data is backed up on the ekey devices and in the ‘ekey bionyx app’. An additional backup is therefore not necessary.

What is finger synchronization? Link

A person’s fingers only have to be stored once: They are automatically synchronized on all ekey bionyx devices used. This affects both your own system and those to which this person has been invited.

Why can’t I add or delete fingers for an administrator or user with app access? Link

This person uses synchronized fingers. These fingers can only be edited by the respective person.
On the other hand, authorizations are assigned by administrators.

What security standards and authentication methods does the WLAN network support? Link

WPA2, WPA2-PSK, WPA/WPA2-PSK, WPA3-PSK and WPA2/WPA3-PSK are supported.
RADIUS authentication is not supported.

How many fingers should I store? Link

Store a minimum of one finger from each hand. This will mean that if you injure one hand, you can operate your fingerprint scanner with the other one.

How do I use the fingerprint scanner correctly? Link

Hold your finger straight and place it centrally in the finger recess. Do not twist the finger.  

Is there a test mode for the door manufacturer or electrician? Link

Door manufacturers or electricians have a test mode for the basic function – i.e. opening the door. Once the system is properly wired, voltage can be applied.
The top-left LED segment of the ‘ekey dLine fingerprint scanner’ flashes blue.

It is then possible to place any finger on the sensor. The fingerprint is recognized, and the door is opened.
All four LED segments of the ‘ekey dLine fingerprint scanner’ are continuously illuminated green.

The test mode is only possible within the first ten minutes after the voltage has been applied. This function is deactivated after this time has elapsed or after the system has been activated.

What do the various LED signals mean? Link

The four LED segments of the ‘ekey dLine fingerprint scanner’ signal the different operation modes as well as error cases. Different light colors are used: Blue, yellow, green, and red. These also indicate certain scenarios by means of different intervals in which they light up.

A blue flashing LED segment:

If the top left LED segment flashes blue, the ‘ekey dLine fingerprint scanner’ is ready for activation.

One blue illuminated LED segment and one blue flashing LED segment:

If the top left LED segment is continuously illuminated blue while the top right LED segment flashes blue, the connection to the local network is being established.

Two blue illuminated segments and one blue flashing LED segment:

If both top LED segments are continuously illuminated blue, while the bottom-right LED segment flashes blue, the connection to the ‘ekey bionyx app’ is being established.

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Three blue illuminated segments and one blue flashing LED segment:

If the two top LED segments and the bottom-right one are continuously illuminated blue, while the bottom left one flashes blue, the devices are being configured.

Four blue illuminated LED segments:

If all four LED segments are continuously illuminated blue, the ‘ekey dLine fingerprint scanner’ is in its normal state of operation.

Four orange illuminated LED segments:

If all four LED segments are continuously illuminated orange, the selected finger can be stored.

Four green illuminated LED segments:

If all four LED segments are continuously illuminated green, an authorized finger has been recognized and the door opens.

Four red illuminated LED segments:

If all four LED segments light up red after a finger has been placed, the user is not authorized to open the door or the finger was not correctly recognized. Note that the finger must be placed correctly in order for it to be recognized.

Error messages

A red flashing LED segment:

If the top left LED segment flashes red, the bus communication between the ‘ekey dLine fingerprint scanner’ and the ‘ekey dLine control unit’ has been disrupted. If the system does not return to normal, proceed as follows: 1. Disconnect the power supply. 2. Wait at least 10 seconds 3. Restore the power supply. The system should now return to normal. If, contrary to expectations, no connection is established between the ‘ekey dLine fingerprint scanner’ and the ‘ekey dLine control unit’, contact ekey support (support@ekey.net).

A red flashing LED segment:

If the top-right LED segment flashes red, your WLAN network is not available. Check that the selected WLAN network is available.

A red flashing LED segment:

If the bottom-right LED segment flashes red, there is no internet connection. Check your internet connection: Your router may be switched off.

A red flashing LED segment:

If the bottom-left LED segment flashes red, the ‘ekey bionyx app’ services are not available. The system automatically reestablishes the connection as soon as the ‘ekey bionyx app’ services are available again.

Two blue illuminated LED segments and two red illuminated LED segments:

If both top LED segments are illuminated blue and both bottom LED segments are illuminated red, the matching of the finger has been interrupted. This can be triggered by an incorrect finger position (fingertip) or by interference on the sensor (water, coarse contaminants). Make sure you hold your fingers correctly and make sure that there are no foreign objects on the fingerprint scanner.

Two green illuminated LED segments and two red illuminated LED segments:

If both top LED segments are illuminated green and both bottom LED segments are illuminated red, no function (no relay) has been assigned to the finger.

How does the activation of the ekey dLine system work? Link

Why can I not use an open or unencrypted WLAN network? Link

Due to the high security standards, only encrypted WLAN networks can be used.

What does the “Change system” function mean? Link

Since you can operate several systems in parallel, you can use the “Change system” function to switch between several locations such as your house, vacation home, or office and store people there.

What is the system backup needed for? Link

If you activate the “iCloud backup” function or the “Google Drive backup” function, the backup code will be saved in your iCloud or in your Google Drive account. If you lose your iPhone or your Android smartphone or switch to a new one, your ekey bionyx data are safe and can be restored at any time using your iCloud or Google Drive account.

How is data transferred in the ‘ekey bionyx app’? Link

Data transmission in the ‘ekey bionyx app’ is end-to-end encrypted. All data is encrypted before being transmitted across all transmission stations.
An individual key is used for communication between the ‘ekey bionyx app’ and ekey devices, which is known only to the two devices. This key is only exchanged between the mobile device and ekey devices during activation.
The transmitted data is encrypted by the mobile device and only decrypted again by the ‘ekey dLine fingerprint scanner’ or the ‘ekey dLine control unit.’
The data sent cannot be read or generated by hackers or by ekey itself.
Each sent message or command, e.g. “Open front door” or “Store finger,” is valid only once and for a short time.

Why can’t I add or delete fingers for an administrator or user with app access? Link

This person uses synchronized fingers. These fingers can only be edited by the respective person.
On the other hand, authorizations are assigned by administrators.

How does the activation of the ekey dLine system work? Link

Why do you need an ekey bionyx account? Link

For security reasons, the ekey bionyx account is required for registration. This means that your account is linked to the components (‘ekey dLine fingerprint scanner’ and ‘ekey dLine control unit’) and to the authorized mobile devices. An ekey bionyx account is required for anyone who makes changes or adjustments to the system – i.e. for system administrators and administrators. Users do not need an ekey bionyx account.

Why does the app require location information in order to find ekey bionyx devices? Link

The location information is needed to search for devices that use BLE wireless connections. After Android 6.0 was released in 2015, Google introduced new authorization requirements for BLE wireless connections. Android 6.0 or higher requires apps to ask for authorizations before an app can use system data and functions.
If the location services and/or the location authorizations for the ‘ekey bionyx app’ are deactivated, the Android smartphone and the ‘ekey bionyx app’ cannot find the hardware matching of the ‘ekey dLine control unit’. This means that no connection can be established between the ‘ekey bionyx app’ and the ‘ekey dLine control unit’ and that activation thus cannot be carried out.

How do I create a new user or administrator? Link


1. Tap on the “User” symbol in the menu bar.
2. Tap on “+” in the bottom right.
3. Decide whether you want to create a user or an administrator.
4. Follow the instructions.

How do I store a new finger? Link


1. Tap on the “Users” symbol in the menu bar.
2. Select the desired user.
3. Tap on the “+” symbol.
4. Follow the instructions.

How many users can be stored? Link

With the new generation of fingerprint scanners, up to 100 users can be stored. Four fingers can be stored per user, each of which can trigger different functions. Upon delivery, 20 users are available free of charge. Additional users can be purchased at any time if necessary.

Where can I find information about the users in the ‘ekey bionyx app’? Link


1. Tap on the “Users” symbol in the menu bar.
2. Select the desired user.

How do I delete a user? Link


1. Tap on the “Users” symbol in the menu bar.
2. Select the desired user.
3. Tap on “Delete.”
4. Confirm with “OK” that you really want to delete the user.

How can I delete a user’s individual fingerprints? Link


1. Tap on the “Users” symbol in the menu bar.
2. Select the desired user.
3. Tap on “Fingerprints.”
4. Select the desired finger.
5. Tap on “Delete finger.”
6. Confirm with “Delete” that you really want to delete the finger.

How can I enable or disable a user? Link

This function will be offered at a later date via a software update.

Where can I find information about my device in the ‘ekey bionyx app’? Link


1. Tap on the “Devices” symbol in the menu bar.
2. Select the desired device.
3. Tap on “Device Information.”

How can I add more ekey devices? Link

1. Tap on the “Devices” symbol in the menu bar.
2. Tap on “+” in the bottom right.
3. Follow the instructions.

A maximum of five device pairs (fingerprint scanner and control unit) can be operated within one system.

How do I change the relay switching duration? Link

1. Tap on the “Devices” symbol in the menu bar.
2. Select an ‘ekey dLine control unit’.
3. Tap on “Functions/relays.”
4. Tap on “Edit.”
5. Scroll to the bottom and slide the slider to the desired relay switching duration.
6. Tap on “Done” and “Save”.

How can I enable/disable the push notifications? Link


1. On the start screen, tap the bell symbol in the top right corner.
2. Tap on the “Edit” symbol in the top-right corner.
3. Enable/disable “Show push notifications.”

How can I change the WLAN network? Link

1. Tap on the “Devices” symbol in the menu bar.
2. Select the ‘ekey dLine control unit.’
3. Tap on “WLAN.”
4. Tap on “Change WLAN network.”
5. Select a WLAN network.
6. Enter the WLAN network password.
7. Tap on “Connect.”

Why can I not use an open or unencrypted WLAN network? Link

Due to the high security standards, only encrypted WLAN networks can be used.

How can I carry out a device update? Link

The devices are updated automatically. If an update is available, this is always carried out at night.

What does the “Change system” function mean? Link

Since you can operate several systems in parallel, you can use the “Change system” function to switch between several locations such as your house, vacation home, or office and store people there.

How does the “Invite support” function work? Link

By entering an email address, you can invite someone who has an ekey bionyx account to support you in your system. The selected person can view your system and help you with any issues that may arise. You can also invite ekey support via the email address support@ekey.net.

Why can I use my Bluetooth headphones and speakers or my Bluetooth car radio without location authorizations, but not my ekey dLine system? Link

Headphones, loudspeakers, or the car radio work with Bluetooth standard technology, while the ekey dLine system (like many other devices) uses Bluetooth Low Energy technology. Location authorizations are only required for devices that use Bluetooth Low Energy technology.

What is the system backup needed for? Link

If you activate the “iCloud backup” function or the “Google Drive backup” function, the backup code will be saved in your iCloud or in your Google Drive account. If you lose your iPhone or your Android smartphone or switch to a new one, your ekey bionyx data are safe and can be restored at any time using your iCloud or Google Drive account.

How can I reset my system to the default settings? Link


1. Tap on the “Devices” symbol in the menu bar.
2. Select the desired device.
3. If necessary, scroll all the way to the bottom.
4. Tap on “Reset and delete device.”
5. Confirm with “RESET AND DELETE DEVICE”

You can also reset your device using the reset button on the ‘ekey dLine control unit’. To do this, remove the ‘ekey dLine control unit’ and press the reset button for at least 10 seconds.

How do I connect my ekey dLine system to Alexa? Link

1. Make sure that you have an ekey bionyx account and that you are using an Alexa device.

2. Open the Alexa app.


 

3. Under the “More” tab, select “Skills and games.”


 

4. Search for “ekey bionyx”.


 

5. Select “ENABLE TO USE”.


 

6. Enter your ekey bionyx account information (email address and password). This is to link your ekey bionyx account to your Alexa account.

7. Press “Log in”


 

8. Select “DISCOVER DEVICES”.


 

9. Switch to the „Devices“ tab and select „Locks“.


 

10. Tap on your selection, e. g. „Front door“.

11. Configure the device under “Settings” at the top right.


 

12. Activate “Unlock by voice”.

13. Set a four-digit security code.


 

14. Open the ‘ekey bionyx app’.

15. Press “The Alexa connection must be activated”. The device details are displayed.


 

16. Activate “Allow opening via Alexa Skill”.

 

For security reasons, you must reconnect after 3 months in the ‘ekey bionyx app’. You will receive a notification in the app a few days beforehand, as well as a push notification.

How do I open my door with Alexa? Link

You can open the door with Alexa as soon as you have configured the ekey device in the Alexa app. You have two options to choose from:

Option 1:
1. “Alexa, open the front door.” (“Front door” = name of the ekey device). Alexa asks, “What’s your voice code for front door?”
2. Say your 4-digit security code.

Option 2:
1. “Alexa, open the front door – 1234”. In this example, “1234” is your 4-digit security code.

The door will open.

Can I deactivate access logs? Link

You can delete or deactivate the access logs under “Settings” and “Access logs”. You will then no longer receive any push notifications.

Why is my finger too wet? Link

The fingerprint scanner only works correctly and reliably with the fine lines on the front phalanx (papillary ridges). If your finger is too damp or the sensor is wet, these lines cannot be registered well enough. In this case, you can try the following:

  • Dry your finger.
  • Dry the sensor on the fingerprint scanner with a soft, nonabrasive cloth.

Why is my finger too dry or too cold? Link

The fingerprint scanner only works correctly and reliably with the papillary ridges of the front phalanx. If your finger is too dry or too cold, these papillary ridges cannot be adequately registered. Try the following:

  • You can warm a cold finger with friction.
  • With dry skin, it often helps to run your finger across your forehead.
  • If possible, use a different finger.

What do the various LED signals mean? Link

The four LED segments of the ‘ekey dLine fingerprint scanner’ signal the different operation modes as well as error cases. Different light colors are used: Blue, yellow, green, and red. These also indicate certain scenarios by means of different intervals in which they light up.

A blue flashing LED segment:

If the top left LED segment flashes blue, the ‘ekey dLine fingerprint scanner’ is ready for activation.

One blue illuminated LED segment and one blue flashing LED segment:

If the top left LED segment is continuously illuminated blue while the top right LED segment flashes blue, the connection to the local network is being established.

Two blue illuminated segments and one blue flashing LED segment:

If both top LED segments are continuously illuminated blue, while the bottom-right LED segment flashes blue, the connection to the ‘ekey bionyx app’ is being established.

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Three blue illuminated segments and one blue flashing LED segment:

If the two top LED segments and the bottom-right one are continuously illuminated blue, while the bottom left one flashes blue, the devices are being configured.

Four blue illuminated LED segments:

If all four LED segments are continuously illuminated blue, the ‘ekey dLine fingerprint scanner’ is in its normal state of operation.

Four orange illuminated LED segments:

If all four LED segments are continuously illuminated orange, the selected finger can be stored.

Four green illuminated LED segments:

If all four LED segments are continuously illuminated green, an authorized finger has been recognized and the door opens.

Four red illuminated LED segments:

If all four LED segments light up red after a finger has been placed, the user is not authorized to open the door or the finger was not correctly recognized. Note that the finger must be placed correctly in order for it to be recognized.

Error messages

A red flashing LED segment:

If the top left LED segment flashes red, the bus communication between the ‘ekey dLine fingerprint scanner’ and the ‘ekey dLine control unit’ has been disrupted. If the system does not return to normal, proceed as follows: 1. Disconnect the power supply. 2. Wait at least 10 seconds 3. Restore the power supply. The system should now return to normal. If, contrary to expectations, no connection is established between the ‘ekey dLine fingerprint scanner’ and the ‘ekey dLine control unit’, contact ekey support (support@ekey.net).

A red flashing LED segment:

If the top-right LED segment flashes red, your WLAN network is not available. Check that the selected WLAN network is available.

A red flashing LED segment:

If the bottom-right LED segment flashes red, there is no internet connection. Check your internet connection: Your router may be switched off.

A red flashing LED segment:

If the bottom-left LED segment flashes red, the ‘ekey bionyx app’ services are not available. The system automatically reestablishes the connection as soon as the ‘ekey bionyx app’ services are available again.

Two blue illuminated LED segments and two red illuminated LED segments:

If both top LED segments are illuminated blue and both bottom LED segments are illuminated red, the matching of the finger has been interrupted. This can be triggered by an incorrect finger position (fingertip) or by interference on the sensor (water, coarse contaminants). Make sure you hold your fingers correctly and make sure that there are no foreign objects on the fingerprint scanner.

Two green illuminated LED segments and two red illuminated LED segments:

If both top LED segments are illuminated green and both bottom LED segments are illuminated red, no function (no relay) has been assigned to the finger.

What do I have to consider if it is necessary to replace a device? Link

You must always replace the fingerprint scanner and the control unit together. All settings and authorizations are restored automatically after the replacement.

I have a new ekey fingerprint scanner system. What are the first steps now? Link

1. Download the ‘ekey bionyx app’ from the App Store or Google Play.
2. Start the app.
3. Create an ekey bionyx account. You must confirm the confirmation email on the same device where the app was installed.
4. Establish the power supply for the ekey dLine system. If the system is already powered, disconnect it for at least 10 seconds and then reconnect it. The devices are then in activation mode.
5. Follow the instructions in the ‘ekey bionyx app’.

What do I have to consider before activation? Link

Some functions such as remote opening or sending push messages are only activated if your ekey dLine system is connected to the internet.
A stable, password-protected 2.4 GHz WLAN network with WPA-PSK2 encryption is essential in the wireless range of the front door.
You can also set up activation via a hotspot on your mobile device. The procedure for setting up the hotspot can be found in the operating instructions for your mobile device.

How does the activation of the ekey dLine system work? Link

Why do you need an ekey bionyx account? Link

For security reasons, the ekey bionyx account is required for registration. This means that your account is linked to the components (‘ekey dLine fingerprint scanner’ and ‘ekey dLine control unit’) and to the authorized mobile devices. An ekey bionyx account is required for anyone who makes changes or adjustments to the system – i.e. for system administrators and administrators. Users do not need an ekey bionyx account.

How do I create a new user or administrator? Link


1. Tap on the “User” symbol in the menu bar.
2. Tap on “+” in the bottom right.
3. Decide whether you want to create a user or an administrator.
4. Follow the instructions.

How do I store a new finger? Link


1. Tap on the “Users” symbol in the menu bar.
2. Select the desired user.
3. Tap on the “+” symbol.
4. Follow the instructions.

How can I carry out a device update? Link

The devices are updated automatically. If an update is available, this is always carried out at night.

How do I clean my ‘ekey dLine fingerprint scanner’? Link

The ekey ‘dLine fingerprint scanner’ is basically maintenance-free. Clean the sensor surface of the fingerprint scanner and the fingerprint scanner itself with a damp (not wet) nonabrasive cloth. Q-tips, microfiber cloths, and glasses-cleaning cloths are suitable for this purpose. Materials containing cotton, paper towels, paper tissues, kitchen sponges, damp dish towels, and kitchen rolls are not suitable. Use clean water without adding detergent. Treat the sensor surface with care. If it is necessary to disinfect the entire fingerprint scanner including the sensor, you can use watery and alcohol-based agents. However, these should be able to dry quickly in the sensor area. The varnish of the fingerprint scanner is very resistant to all common cleaning agents and disinfectants with less than 10 minutes of exposure.

What is an HTTP(S) request? Link

You can connect an ekey system to almost any smart home system with an HTTP(S) request.
HTTP(S) requests can be created in the ‘ekey bionyx app’ and assigned to users or fingers.
The HTTP(S) requests are then called up when the finger is placed on the fingerprint scanner and sent to the smart home system. They can also be called up via the ‘ekey bionyx app’.

The corresponding HTTP(S) request for the smart home system is usually located in the respective API, which is usually publicly visible on the Internet.
You can find out exactly how an HTTP(S) request is created here: https://developer.ekey.net/c/https-requests/6

Why do I need to update my ekey device? Link

The firmware update will give you the latest software, increased security, additional functionalities, and various improvements.

How can I carry out a device update? Link

The devices are updated automatically. If an update is available, this is always carried out at night.