FAQs about the ekey bionyx system

Answers to questions about devices and administration

Frequently Asked Questions General Use ekey bionyx App Error signals & troubleshooting Activation Maintenance Smart home integration Update
Local mode Plus mode

+ Can I switch from Local mode to Plus mode? Local mode, Plus mode

Yes, but the devices must be reset to the default settings.

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+ How can I pair my new smartphone with my existing system? Local mode, Plus mode

A pairing QR code is created during activation. You can use this code to transfer backups to other devices. Store the pairing QR code in a safe place. Alternatively, you can also use the pairing QR code of an invited person.

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+ Where is the personal data backed up? Local mode, Plus mode

In Local mode, the personal data is backed up on the ekey devices.
In Plus mode, the personal data is backed up in encrypted form on the ekey devices and in the ekey bionyx cloud.
The personal data is not stored on the mobile device.

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+ What is the difference between Local mode and Plus mode? Local mode, Plus mode

Features in Local mode
✓ Close-range opening via smartphone app (BLUETOOTH® technology)
✓ Up to 20 persons and app opening
✓ Pairing of up to 5 devices (separate administration)

Features in Plus mode
✓ Remote opening
✓ System network up to 5 devices
✓ Finger synchronization
✓ Notification when the door is opened
✓ Access log
✓ Automatic data backup
✓ Smart home connectivity & Amazon Alexa connection
✓ User extensions

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