FAQs about the ekey bionyx system
Answers to questions about devices and administration
Frequently Asked Questions
General
Use
ekey bionyx App
Error signals & troubleshooting
Activation
Maintenance
Smart home integration
Update
Why can I not use an open or unencrypted WLAN network?
Due to the high security standards, only encrypted WLAN networks can be used.
What does the “Change system” function mean?
Since you can operate several systems in parallel, you can use the “Change system” function to switch between a maximum of ten locations such as your house, vacation home, or office and store persons there.
What is the system backup needed for?
If you activate the “iCloud backup” function or the “Google Drive backup” function, the backup code will be saved in your iCloud or in your Google Drive account. If you lose your iPhone or your Android smartphone or switch to a new one, your ekey bionyx data is safe and can be restored at any time using your iCloud or Google Drive account.